Any reservation request must be made by the travel agency chosen by the client, by means of a written note in which the hotels, tours, circuits or any other service required are clearly and precisely detailed. The full names and passport numbers of all passengers must also be indicated. Once confirmed in writing by the Pangea Wanderers operator the request, “the customer” must pay the tour operator abroad, through the travel agency and Pangea Wanderers, a deposit of twenty percent (20%) of the total price. The non-payment of this deposit implies the automatic cancellation of the confirmed services. The balance must be settled between ninety (90) and ten (10) days before the start of the provision of services, in accordance with the rules of each country and / or service providers abroad. Those events that due to their typology are considered exceptional are excepted, so they require stricter payment policies. This will be duly clarified in the confirmation of the services. In the case of programs with payment at destination, only the service charge will be charged by Pangea Wanderers, the total amount of which may not exceed six percent (6%) of the value to be paid abroad. If “the client” makes changes or cancels the reservation, the operating cost that this generates will be charged. The documentation for the trip is uploaded to our website. A file enabled for “the client”. When “the client” requires that the documentation be sent in physical and is domiciled in a city in the interior of the country, the documentation will be sent with payment to destination, and the travel agency must add this cost to its charge for services.
All prices include the expenses that exist to make reservations and get answers. If there are modifications or cancellation of the reservation by “the client”, the operating cost that has been generated until that moment will be charged. In the case of special itineraries, USD $25 Dollars per person and per destination included in the package or program will be charged, values that will be increased if there have been changes before the cancellation is made.
All sales prices are published in US dollars, depending on the most used currency in the geographical area. In those countries where the parity of the local currency fluctuates against the dollar, prices are subject to adjustments in the event of changes in currency parities, or increases in domestic prices. The air fares included in the programs that so indicate, are those in force at the time of printing this manual, so that, if there are increases or decreases later, they will be applied. Tour extension prices are valid only to be sold in conjunction with the basic program. The validity of each price indicates the last day to return. Any departure that extends beyond the effective date may have a supplement or discount on the price.
The published price for single room is for a minimum of two people traveling together. When “the client” travels only in one program, he must pay a supplement for difference in the transfers and excursions that must be provided in private.
a) accommodation in the hotels indicated or of similar category and price, as confirmed before departure and as they appear on the vouchers or other travel documents that are delivered to “the client”; (b) accommodation taxes which are created at the time of printing of the brochure or manual; c) the meals indicated in the text of the itinerary, always based on fixed menus, not à la carte; (d) the transfers, visits and excursions mentioned; e) the land, air or sea transportation that is detailed; f) local guide and/or companion -when indicated-; g) any other service that is expressly indicated.
Taxes or fees that may be created by the Panamanian authorities after the printing of this manual or brochure; airport taxes or departure taxes from countries that apply it; the “city tax” that several cities around the world charge directly to guests; expenses or documentation procedures; extras of a personal nature (such as washing and ironing clothes, meals not mentioned, drinks, telephone calls, charges for special services in hotels -such as use of safes, cable channels, movies, etc.-); Costs for handling excess baggage and in general any service that has not been expressly detailed.
The air tickets included in the tourist packages are valid for travel on the dates for which they have been confirmed and that are indicated in their issue. Once issued, air tickets may not be refundable if the trip is not made on the scheduled dates. Some airlines, at certain times of the year, authorize changes of dates before starting the trip, after paying a penalty. In the case of delays due to force majeure, the intervening airline acts in accordance with these rules, granting in replacement of the accommodation that the client no longer receives abroad, meals and the necessary accommodation until he can transport him to his destination. “The client” must have insurance to cover the expenses arising from any cancellation of flights due to weather reasons.
Unless otherwise noted, the excursions of all programs are provided on the basis of regular services, in van, minibus or Pullman touring cars. The visits are panoramic and include entrance fees to monuments or sites of interest, when so mentioned in the tour. Regular excursions, in general, start and end at a central point within each city, and the client must move on his own between the hotel where he is staying and that point, both on the way out and on the return. If the client requires private services, the respective supplement will be quoted according to the number of participating passengers.
Those programs that include tips to porters in hotels and airports, have special mention in this regard. For groups, tips to porters in hotels are included for 1 suitcase per person, unless otherwise indicated; Not so in airports since most of these do not have this service because they have replaced it with carts. Tips to drivers and guides are not included and it is a rule to give them when the service has been according to expectations. It is customary and customary, before a good service, an amount of 4 Dollars per person and per day for both the accompanying guide and the driver and 3 Dollars for the local guides.
In all cases the transfers will be made only once and to the flights and schedules that have been informed to us. If passengers arrive on a different flight or more than an hour late from the scheduled time, they must go at their own expense to the confirmed hotel, without the right to reimbursement for the paid transfer. (When there are connecting flights in Europe, unless there are 3 hours of time between one flight and another, we advise not to carry the arrival transfer included as experience indicates that connections are lost and therefore the transfer as well. In addition, in European airports there are enormous facilities for the provision of transfers at convenient prices). It is includedI in the price of the transfers, the transportation of 1 suitcase of normal size with a maximum of 25 kilos, plus a handbag with a maximum of 8 kilos, per person. If there is additional luggage that does not fit in the vehicle assigned for the transfer, “the client” must pay the supplement for transportation in an additional vehicle.
Rooms are usually delivered from noon (some hotels have check-in time at 3.00 p.m.). If passengers arrive before the regulatory time, the delivery of the rooms is subject to the availability of space and the policy of each hotel. On the day of departure the rooms are also paid until noon, so, in case “the client” wishes to stay longer in the room, he must notify the hotel reception and make the respective arrangement. “The client” must take into account that, if no prior arrangement is made, the stay in his room beyond the regulatory time of departure implies the automatic charge of an extra amount.
Any cancellation of a confirmed program must be made by the client in writing and through the travel agency in which the reservation was made. Any cancellation of a program confirmed in the manner requested by “the client” has costs for processing and communications, which varies according to the destination or complexity of the reservation. For land circuits, the cancellation fees charged by foreign operators are as follows: with more than 30 days before departure there are usually no charges and if there are these are indicated at the end of the itinerary; between 29 and 16 days before departure: USD $250 Dollars per person; between 15 and 10 days before departure: USD $350 Dollars per person. Within 10 days before departure, and once the trip has begun, the expenses will vary, and may reach 100 percent of the total value of the program, depending on the type of itinerary in question and the tourist season in which the trip is being made. The change of date of a confirmed program does not eliminate the cancellation fees that may correspond to the confirmed departure, but is considered a new reservation. There are programs that have stricter cancellation conditions; In these cases they will be informed at the time of requesting the reservation, so that “the client” is duly informed before entering the period of risk of incurring the charge. When “the customer” desists from carrying out a trip that he has already contracted and canceled, the organizing operator will reimburse the balance, through the respective travel agency, after deducting the penalty applied by the company providing the services and the own profit.
Any refund request must be made by note from “the client” through the travel agency to which you have contracted the trip, with no more than thirty days after the end of the services provided by the organizer. Our administration department will verify in the shortest possible time the veracity of the request and if applicable will make the refund, always through the respective travel agency. Please note that NO REFUNDS WILL BE MADE FOR VOLUNTARILY UNUSED SERVICES AND THAT GROUP TOUR NIGHTS CANNOT BE REPLACED as they are part of a “package price”. Services that are not provided as a result of failures or misunderstandings caused by changes voluntarily made by “the customer” once the services have started, will not give rise to any refund.
The client is solely responsible for its documentation. You must be in possession of a valid passport and the required visas according to the chosen itinerary. When applicable, you must have the necessary vaccinations and health permits. Failure by “the customer” to comply with these requirements will result in the loss of the right to any refund and to suffer the consequences of its omission. The same applies when the authorities of any country refuse to allow their entry for any reason.
The luggage and other personal effects of “the client” travel at their own risk, so, under no circumstances, neither the selling agency nor the organizer will be responsible for the eventual loss or deterioration of this. It is recommended to “the client” to hire an assistance card or an insurance policy to cover this risk and other inconveniences inherent to the trip (health, accidents, loss of money). Given the great boom and specialization in robberies and thefts, at no time should cameras, jewelry, documents and other valuables be neglected. In almost all hotels there are safety deposit boxes, whose service is free or with minimal cost. “The client” is also solely responsible for purchases that may be made in stores or other types of businesses during the time of the excursions.
The organizer may, for reasons of force majeure (strike, weather phenomena, terrorist acts, unforeseen political events), fortuitous event or security, modify both the itinerary and the hotels for others of similar category and comfort, as well as the departure time of the trips, prior communication to “the client”. If a confirmed hotel registers overbooking, “the client” will be accommodated in a hotel of similar or higher category.
In Europe, South America and Japan it is common for hotels to have one bed per person (except for marriages), with a maximum allowed of 3 people per room. In these establishments, children under 12 years of age and over 4 years of age pay -with few exceptions- the same as an adult. In the United States, Canada, Mexico, the Far East (except Japan) and South Pacific it is usual for hotels to have two double beds and to allow accommodation of up to 4 people, in existing beds. In the case of marriages, they usually grant rooms with a King size bed. The hotels that apply family plan allow two children under 12 years old to stay at no additional charge, with two adults in the same room, using existing beds. If an additional bed is required, the amount of this must be paid directly by “the client”, to the hotel.
The programs whose routes are made by Pullman car, minibus or van have special characteristics that are important to be known by the client: * Hotels: In some cities, the hotels that are used are usually not central. This is due both to the circulation limitations that exist for buses not based in that city, and to the low capacity of downtown hotels. In cities that have a historic center, modern hotels, which are used for tourist circuits are mainly built in semi-central or peripheral areas, always well connected by public transport to the downtown area. Also, if the group’s stay in a city coincides with a large congress, fair or event, in which the hotels turn all their capacity to it, the accommodation may take place in a nearby city. In tourist, superior tourist and first standard hotels, there is a tendency to reduce staff, which has led to the elimination of certain services; constituting the clearest examples of the service of meals in the rooms and that of porters. * Rooms: In Europe, given the small size, triple rooms are not recommended since the third bed is usually an added cot, which occupies the space for luggage. *Breakfast. In some hotels the buffet breakfast is served, which can be continental or European type, that is, without hot meals. In these cases, those who wish to have an American buffet breakfast may choose, in each hotel, to pay the difference for breakfast in the room for businessmen who request this service. In other hotels there is only one type of breakfast that is the full buffet, including hot meals. * Transfers: They are included for the scheduled days of start and end of the programs. If “the client” modifies these dates, the transfers are excluded, and “the client” must travel on his own by train, taxi or in the tourist buses enabled. This is due to the fact that the operators, for the days of start and end of the programs, establish an operation with regular frequencies to and from the airport. * Restaurants: The meals included in the different programs are always based on a pre-established “fixed menu”, not à la carte. * Comment form: Several of the operators provide a form for “the client” to formulate their opinions about the trip. Its return is important because it allows to draw a computer model of those aspects that must be corrected in each program. * Changes of guides and buses: The strict rules of rest of the drivers, in force in the European Economic Community, make it impossible for the same team of driver-guide to make a long circuit. This implies that “the customer” will travel, in most cases, with different buses, drivers and guides along a European circuit. * Stops: In the different stages between one city and another, approximately every two hours rest stops are made, in places with public toilets. * Seat rotation: Most operators use the rotating seat system, so that all passengers have the opportunity to sit at the front of the bus. * Spacing between rows of seats: Buses come from the factory with a standard size of separation between rows of seats. For people of great stature (1.80 meters or more), they are usually uncomfortable for the legs. * Optional excursions: The accompanying guide offers, in each circuit, optional excursions, which are “absolutely voluntary” and no person should feel pressured to take them. Our recommendation is to verify that the prices of the excursions offered are not higher than those advertised in the hotels. We also do not recommend buying items in the shops where the tours stop since they usually have higher prices. * Baggage handling at hotels: Unless otherwise indicated, gratuities are included for handling 1 suitcase per person at hotels, during the Pullman car itinerary.
Some hotels, especially those of tourist category, superior tourist and first standard, have reduced staff for these tasks, which implies that there can be a delay of up to an hour for luggage to be taken to all rooms. * Handling excess luggage: The capacity of the trunk of each bus allows the transportation of 1 large suitcase per person, plus a handbag. If the bus is not full there may be capacity for additional suitcases in which case your transportation will signify an additional cost, on average, of 5 Dollars for each hotel, for porters. * Punctuality: The departure times of the excursions must be handled with great punctuality since otherwise all the scheduled activities cannot be developed. The daily use time of the bus is regulated by the electronic tachometer and counts from the moment the bus starts in the morning until it stops at night and cannot exceed 9 hours running. Those passengers who are not at the time and place indicated; it is understood that they will not participate in the activities planned for that day. * With exceptions in Northern Europe, 4-star hotels are air-conditioned and most 3-star hotels are air-conditioned. But this does not indicate that this service is always working. In Europe they only put it into operation in the months of the year when the law allows it or when “they consider it hot”. The minimum temperature is usually higher than what is customary in America. * Special offers for early booking and special promotions, apply only to individual passengers, whose names are not changed and with a deposit of twenty-five percent of the total value of the tour. They do not apply for groups.
The operator Pangea Wanderers explicitly declares that it acts as an intermediary between the client and the providers of tourist services, that is, the companies or persons called to facilitate the services indicated in the itineraries, therefore declines all responsibility for any damage, injury, accident, delay, cancellations and irregularities that may occur during the execution of the services to the people who make the trips for their intermediation, as well as luggage and other objects containing them; or as for bad weather conditions, political demonstrations, riots, terrorist acts, wars, rumors of war, alarms in general or for any other reason that constitutes fortuitous event or force majeure and therefore, are not subject to the will of the parties. When the client travels in any means of transport, he agrees to expressly submit to the general conditions of the contract printed on the ticket or ticket, without any responsibility being attributed to Pangea Wanderers
Any person who acquires any service or tourist product through Pangea Wanderers expressly declares that he accepts the above terms and conditions and that they will be taken as a basis to settle any controversy between them. As proof of acceptance of these general conditions, the payment of the contracted services before the start of the trip in any form or modality or through the use of any of the portions of the contracted services will serve.
This site is governed by the applicable laws of Bulgaria.
If you have other questions or concerns about these Terms and Conditions, please contact us at:
Address: Bulgaria, Sofia 1407, Blvd. Nikola Vaptsarov 25,
Email: help@pangeawanderers.com
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